Project Overview
This project involved designing a flight booking flow for SkyQuest, a fictional airline. The goal was to create a seamless booking experience.
My Role
I designed the booking flow, analyzed user interactions, and refined the process for better usability.
Toolkit/Methods Used
- Tools: Figma
- Methods: User flow mapping, process analysis
Design Process
1. Research & Data Collection
Analyzed real-world airline booking flows to understand best practices and common pain points.
2. Flow Diagram Creation
Mapped out the online booking process for SkyQuest, from flight search, booking, passenger details input to payment confirmation.
3. Insights & Refinements
Identified areas for improvement, such as reducing steps, enhancing clarity, and minimizing user frustration.
Outcome
The final flow diagram provided a structured, user-friendly booking process for SkyQuest, ensuring an intuitive experience that reduces friction and enhances conversion rates.